FREE WORLDWIDE SHIPPING ON ALL ORDERS

Please read through the contents of this page carefully! By purchasing from us you are acknowledging and agreeing to this timeline. We appreciate your patience!

 

How much does shipping cost?

Shipping is free for all orders, no matter where you live! We work hard to offer FREE shipping for every order, no minimums, and believe it is worth the slight wait! 

 

Do you ship internationally?

We sure do! Shipping is available for all countries around the world! We do not charge taxes on our products, however you will be responsible for any import duties or customs that your country may apply to your order. In some countries, you may be required to pick up your package from a local post office.

  

How long does delivery take?

USA:  12-20 business days. 

Australia: 13-20 business days. 

Canada: 15-20 business days. 

Rest of world: 12-45 business days.

Please email us at [ hello@suedeandvelvet.com ] for shipping estimates to your country!

Processing time: most items will ship within 1-2 business days, but could take up to 5 days during busy holiday seasons. 

 

Can I track my order?

Absolutely! We include tracking information for every order. You will receive a tracking number with your shipping notification, and you can track your order through this link: https://www.parcelmonitor.com/track-it-online

Please note that tracking information may not be available for a few days, so don't worry if you don't see anything right away! We recommend waiting 3-5 days before checking. If you do not see anything after 5 days please contact us.

 

Can I cancel an order?

If you need to cancel your order please email us ASAP at [ hello@suedeandvelvet.com ]  and we will do our best! Unfortunately we are unable to cancel orders that have already been shipped out. 

 

I ordered multiple items and only received one!

Since we source our products from different suppliers, you will most likely be receiving separate packages for each product! Hang in there and it should arrive soon!

 

What payment methods do you accept?

At this time we accept all major credit cards through Shopify Pay, as well as PayPal for your convenience.

 

How secure is my personal information?

We adhere to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.